Garland Heating and Air Conditioning has a good group of employees. We have had experience with about 4 different employees and they have all been professional, courteous and friendly. They usually come while I am at work, and my wife (who is very wary of having repairmen in the house) trusts them. Our go-to guy was Greg Utley (who is no longer there) and he was great. We had a good experience with Raphael yesterday when our condenser was making a strange noise. These guys have never tried to sell me anything like other HVAC places I won’t mention by name. If there was a problem, I’m sure Garland HVAC would let me know, but they are not deceptive like these other companies. Their goal is to service the a/c and furnace twice a year at a competitive price and keep their clients comfortable and happy. They always offer to change my filter (I buy my own MERV 15 filters) but don’t try to sell me overpriced filters. If there is an emergency, they get there pretty quick. The gentleman that answers the phone (I think his name is David) is professional and knows what he’s doing. I trust Garland Heating, my wife trusts them and they have kept our a/c and heater running well. What more can you ask for? I would definitely recommend Garland Heating & Air!